We are currently recruiting for Customer Service Representatives with previous technical support experience. Candidates must be available to work the available shifts.
Position Overview:
As a CSR you will receive and provide superior service to inbound customer’s behalf of our client. You will also provide product and service information, take orders and facilitate general inquiries and complaints. You may also be required to cross sell or up sell as part of the contract.
Basic Responsibilities:
Responding and resolving customer inquiries and concerns according to our service standards in a professional and courteous manner.
Provide accurate and timely information.
Negotiate solutions according to our resolution guidelines satisfying both parties.
Ensure appropriate action is taken in regards to customer inquiries or issues.
Keep organization informed of customer needs and concerns.
Focus on complaint prevention strategies.
Take ownership when clients experience a problem and take the appropriate steps to resolve the problem.
Identify opportunities to build and enhance customer relationships.
Special projects as assigned.
Qualifications:
High School Diploma.
Demonstrated Customer Service experience.
Proficient in Microsoft Office applications and internet research.
Strong understanding of customer needs strategies and exceptional customer service skills.
Must be customer focused and able to work well in a fast paced dynamic environment.
Ability to handle high work volumes and difficult customer situations and to access a situation and take the appropriate action in a timely fashion.
Advanced problem solving, attention to detail, and conflict resolution skills
A quick learner and with the ability to handle multiple systems, standards, products and policies efficiently.
Flexible schedule.
Strong team player with a professional and enthusiastic attitude.
Strong English communication skills both verbal and written.
Must pass a criminal and credit check.
Cashier experience is an asset.
Pay rate: $11.00 per hour
Shift Hours: anytime from 8.00am to 11.00pm
Please feel free to submit your application with confidence
The People Bank, Placement Group, Allen Professional Search and Aimco are specialty divisions within Canada's leading staffing firm, Design Group Staffing Inc. We provide permanent, contract and temporary personnel for thousands of employment opportunities every year, and employ a customized recruitment approach that will treat you like an individual. Whether you’re looking for your dream job, or something flexible to suit your schedule, you can rely on an experienced recruitment specialist who is dedicated to helping you find the right fit.
The People Bank has been recognized for placing people first having been consistently selected as one of Canada’s 50 Best Managed Companies, earning Platinum Membership status. Our commitment to quality is reflected in our ISO 9001:2000 certification. Experience extraordinary Design Group service through 28 offices and more than 300 recruitment specialists across Canada.